WPML plugin shows "cannot connect to wpml.org" even after re-registration and reset

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This topic contains 1 reply, has 0 voices.

Last updated by Bigul 3 months, 1 week ago.

Assisted by: Bigul.

Author	Posts
April 24, 2025 at 3:10 pm #16964905
dominiqueK-9	Background of the issue: I am trying to resolve an issue where my site (hidden link) shows the message 'The WPML plugin cannot connect to wpml.org', even though it is correctly registered in my WPML account. I have verified the site registration at wpml.org/account/sites, deleted transient values and wpml-registration options via delete_site_option() in functions.php, deactivated and reactivated the WPML Multilingual CMS plugin, and completed the initial configuration wizard successfully. The issue persists, and I suspect a lingering connection/cache issue on your side or with my license state. I have provided temporary admin access: hidden link. Symptoms: The WPML plugin cannot connect to wpml.org, and updates do not work. Questions: Could you please force a reset or check from your end?
April 24, 2025 at 4:51 pm #16965625
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you resolve the issue. I had a quick check on your site backend. The site is successfully registered with WPML.org. This may be a temporary issue most of the time. Please contact your hosting provider and ask them to whitelist the following domains: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net Refer to this link for more details, and let us know your feedback: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ -- Thanks! Bigul

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