WPML Translation on a plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using the Abandoned Cart Recovery plugin with WPML on a site for abandoned cats. The main language is Greek, and the secondary language is English. After creating a Greek email template and translating it to English, the client expected to receive an English email upon abandoning a cart in the English version of the site. However, they received the Greek email instead.
Solution:
We recommend checking the language settings of the WordPress dashboard if the email is triggered from there. You can adjust the dashboard language per user by navigating to

WP Dashboard > Users > Profile

. If the email is triggered from the frontend, it should automatically match the language of the frontend at the time of the cart abandonment. If this is not the case, it is advisable to contact the developers of the Abandoned Cart Recovery plugin for further support, as this plugin is not listed among our compatible plugins.
Alternatively, consider using one of the following WPML-supported plugins for abandoned cart recovery:

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

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Tagged: Compatibility

This topic contains 1 reply, has 0 voices.

Last updated by Christopher Amirian 3 weeks, 3 days ago.

Assisted by: Christopher Amirian.

Author	Posts
May 23, 2025 at 1:18 pm #17066493
chryssaP	Background of the issue: I added a plugin to my site for abandoned cats, the Abandoned Cart Recovery that supports WPML. My main language is Greek and the secondary is English. I created the Greek email template and translated it to English. When I tested abandoning a cart in the English language, I got the Greek email. Symptoms: I expected to receive the English email because I abandoned a cart in the English language, but instead, I got the Greek email. Questions: Why am I receiving the Greek email when I abandon a cart in the English language? How can I ensure the correct language email is sent based on the language of the abandoned cart?
May 23, 2025 at 1:53 pm #17066768
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. I checked and we do not have the plugin in question listed as our compatible plugins, so you will need to double check with the plugin developers to get support. The only thing that I need you to know is that if the Email is triggered from the WordPress Dashboard then you need to check what is the WP dashboard language. That can be changed per user from WP Dashboard > Users > Profile. But if the email is triggered from the frontend of the website it should take whatever language the frontend page was at that moment. If that is not what you experiencing you will need to contact the developers of the plugin to get support. Meanwhile, there are a few plugins that we have listed as supported ones that I will give you as an alternative: https://wpml.org/plugin/abandoned-cart-pro-for-woocommerce/ https://wpml.org/plugin/cartbounty-pro-save-and-recover-abandoned-carts-for-woocommerce/ Thanks.