Background of the issue:
I am using WPML with the WooCommerce Products Filter (WOOF) plugin on my site hidden link. I want to filter WooCommerce products, but the categories do not show up in the secondary languages.
Symptoms:
Filter WooCommerce Products Filter (WOOF) doesn't show categories on the secondary languages.
Questions:
Why doesn't the WooCommerce Products Filter (WOOF) show categories in secondary languages?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello,
I suspect the issue could be related to compatibility. To pinpoint the exact cause, we need to isolate variables by replicating the issue in a sandbox environment.
Sandbox login link hidden link
Here's what is needed to be done:
1- Install Essential Components Only: In the sandbox provided above, please install your theme and only the plugins necessary to replicate the issue. Avoid importing the entire site.
2- Set Up the Page and Configurations: Mirror your current setup that's causing the issue, focusing on the filter part, we only need the site to be partially replicated up to a point where we can debug this issue.
3- Notify Us Once Done: After replicating the issue in the sandbox, inform us through this ticket so we can proceed with further analysis.
The goal here is to identify if the problem is indeed a compatibility issue, reproducing it in a controlled environment.
We appreciate your cooperation in this matter. Let us know once you've set up the sandbox.
Hello, Mateus.
You can proceed your analysis. As I see categories in shop page, filter on German, Polish languages are shown, but filter on this languages doesn't work. How can I fix filter on my site?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
Thank you for trying to replicate the issue to the sandbox. In the sandbox the original issue is not observed, the categories are listed but not filterable.
Since the issue is not the same in the sandbox, it means that it is not a compatibility issue replicable from scratch and that we need to debug this directly in the site.
I'd like to ask permission to make a copy/staging version of your site where I can debug this closely without affecting the live site.
I'll make sure to delete this copy as soon as we get this issue fixed.
I'm afraid of debugging directly on the live site and cause issues to your visitors. Also, it is important to test a different setup as part of the troubleshooting.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
In our staging site, as part of the debugging process, we updated all plugin, including WooCommerce. However, WOOF - WooCommerce Products Filter remains outdated.
We checked it and while you're running WOOF - WooCommerce Products Filter version 2.2.5.6, there's an update to version 3.3.6.1 hidden link">available at the plugin's site.
Given that this is a licensed plugin, we're unable to download the latest version.
Are you able to login to your products-filter.com account and download the latest version of the plugin?
You can upload it to the server and let us know the location. Or you can update it hidden link">directly in the sandbox and we'll retrieve it from there.
I couldn't find creds to the WOOF plugin site and decided to install BeRocket's Ajax Filter. It works perfectly, and I don't have to worry about the WOOF filter problem anymore. Thank you and your team for your help.
