Problem: The client wants to display the permalink of the Japanese page in English instead of Japanese characters. Currently, the URL shows Japanese characters, which they want to change to English. Solution: First, ensure that the WPML settings are correctly configured to copy the permalink from the original language if the translation language uses encoded URLs. You can check and adjust these settings under WPML->Settings->Page URL. Additionally, set the encoding URL option for Japanese to 'YES' under WPML->Language->Edit Languages. If there are mixed parts in English and Japanese, you will need to resend the content for translation to ensure all parts are correctly updated. We also recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue or seems outdated, please open a new support ticket at WPML support forum.
Problem: The client is creating a website using the WpRentals theme, which is in English by default, and needs to enable room owners to register their rooms in Japanese and then automatically translate these pages into English and Korean. Solution: 1. Go to WPML --> Settings --> Translation Mode and select 'translate Some'. 2. To enable automatic translation, navigate to WPML --> Translation Management, select the page, and click on 'translate automatically'. 3. To translate a page entered in Japanese into English or Korean, go to WPML --> Translation Management, use the filters to select Japanese, and then you will be able to translate that page into the desired languages.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client translated an email title into Japanese using WPML's String Translation, but the email was still received with an English title. The client found multiple identical strings in the Admin Texts Translation section and was unsure which one to translate. Solution: We recommended that the client include numbers behind the translations to identify which specific string needs translation and then remove the translations for the strings that are not required. This method helps in distinguishing between multiple identical strings.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page to check for related issues. Ensure you have the latest versions of themes and plugins installed. If further assistance is needed, we highly recommend opening a new support ticket at our support forum.
Problem: The client is experiencing issues with some parts of their Elementor page not translating to Japanese, even though other parts are correctly translated using WPML. Solution: 1. The issue might be due to the use of Custom Elementor Modules which are not configured for WPML. We recommend writing the WPML language configuration for these modules to ensure they are listed for translation. Please follow the steps in the documentation after a full site backup:
2. To improve site performance, consider upgrading your server configurations: - Increase the WP Memory Limit to 256 MB. More details can be found here. - Increase the MaxInputVars in PHP settings to 10000. For guidance, refer to this article.
If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using a dropdown in the language switcher and wants to display a custom image icon, not a flag, before the current language. Solution: To replace the flag with a custom image icon in the language switcher, you need to create a custom language switcher. We recommend checking our documentation on creating a custom language switcher at Custom Language Switcher. Additionally, you can find useful examples in our support forums:
As a simpler workaround, consider changing the default language flags in WPML by navigating to WPML>>Languages>>Site Languages>>Edit Languages. For more details, refer to Editing WPML's Languages Table and Adding custom language.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is using the WpRentals theme and wants to translate the user dashboard, but you can only translate the titles. Solution: First, ensure a full site backup. Then, scan for the theme and supporting plugin strings from WPML>Theme and plugins localization. Check if these strings are available for translation. For detailed instructions, visit this documentation.
If the issue persists, go to WPML>String Translation, ensure you have a site backup, and enable the Look for strings while pages are rendered option in the Auto register strings for translation section at the bottom of the screen. Visit the frontend pages to see if the issue still exists. This option will be disabled automatically in a few hours. For more information, check this documentation.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client reported that the 'Update Translation' button was missing from the Dashboard->Updates section. Solution: We clarified that the 'Translations' section and the 'Update Translation' button in the Dashboard->Updates will only be visible if there is an update available for the plugin/theme strings or if they are missing in the frontend. We recommended checking the attached image for reference on how the 'Update' button should normally appear in the 'Theme and Plugins compatibility with WPML' section. For further details on updating theme and plugin translations, visit the following documentation: Updating Theme and Plugin Translations.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at WPML Support Forum.
Problem: The client is experiencing an issue with the language switcher in DropDown format on their mobile device. When pressing the ∨ button, it automatically jumps to English, preventing the selection of other languages, whereas on PC, hovering over it displays other languages for selection. Solution: We recommend modifying the CSS to prevent the current language from being clickable on mobile devices. This can be achieved by adding the following CSS code:
This change should resolve the issue by disabling the link action when the ∨ button is pressed. If this solution does not resolve the issue or if it becomes outdated, please check our related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
