Problem: The client was facing two issues: firstly, they needed to clear and reload the CSS cache to resolve a site display issue. Secondly, specific translations on their website were not appearing correctly, such as 'leesverder' which should display as 'Read more' and 'Leestijd: < 1 minuut' which should display as 'Reading time: < 1 minute'. Solution: For the first issue, the client successfully resolved it by clearing and reloading the CSS cache. For the translation issue, we suggested checking the translation of the loop item in the WordPress admin panel and ensuring it is correctly translated into English. This can be done by navigating to the specific post in the admin panel and updating the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the translations on their website, specifically with the header and a ThemeBuilder item (the loop). The English version of the mini header, which is an Elementor template, does not display correctly when the client is logged out, despite appearing normal when logged in. The client has already cleared all the cache they could find. Solution: We resolved the issue by first enabling the mini header for the English language page. After further investigation, we found that deactivating the WP Rocket plugin resolved the display issue. We advised the client to reactivate WP Rocket only if the site continues to display correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with some strings in the footer not being translated into English, despite being correctly translated in the backend. Solution: We have translated the footer options and pointed them to the correct template ID. We recommend checking the updated translations by visiting the WPML String Translation page at WPML String Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at WPML Support Forum.
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