Problem: You are using WPML with Elementor to manage a multilingual website and are facing challenges in synchronizing design updates across different language versions. Additionally, you are experiencing issues with the support chat system. Solution: To ensure that design changes made in the English version of your website are reflected in other languages, you should update the translations using the WPML Translation Editor after making any design changes. This step is crucial for syncing the design across different languages. If this does not resolve the issue, we recommend sending us the WPML debugging information for further analysis. You can find more information on how to provide this at https://wpml.org/faq/provide-debug-information-faster-support/.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket at WPML support forum.
Problem: If you're trying to translate a page and clicking on the plus sign redirects you to create a new page instead of the translation page, you might be facing the same issue as the client.
Solution: Ensure that your WordPress memory limit meets the minimum requirements for WPML, which is 128MB.
If the issue persists, check the "Language" section while editing the page in the default language. Make sure to select "WPML Translation Editor" instead of the WordPress Editor, and then update the page.
If you are using Elementor, and want to translate the pages using ATE, you should always use "WPML Translation Editor".
If you're still experiencing difficulties, we can assist you with the settings. We can provide instructions and guides, and if needed, we can make the changes for you. Just let us know how you would like to proceed.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If this is the situation, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.
Problem: The client's site is still showing as 'under development'. Solution: 1. We recommend going to WPML > Support > Installer Support and clicking the "Check now" button. 2. If the issue persists, try to delete the site's cache. 3. If the problem is still not resolved, we encourage you to open a new support ticket with us.
