Problem: You deactivated the WPML plugin, which led to issues like duplicated pages and media on your site. Solution: To resolve the duplicated media and properly reset WPML, we recommend following the steps outlined in this documentation: Deleting languages and plugin data by doing a WPML reset on your site. It's important to note that the media is not physically duplicated; there is just an extra database record acting as a translation of the original. For closing your WPML account, please refer to the guidance provided in this forum post: Cancel subscription and delete WPML account. If you need your account to be fully deleted, contact us directly at hello@wpml.org.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
