danielT-89

Problem:
You transferred 40000 credits to your site but cannot see them in your account.
Solution:
If you're experiencing this issue, it might be due to the creation of a new automatic translation account ID when WPML is reinstalled or WordPress is reset. This can cause credits to remain in the old account. We have identified two separate automatic translation accounts in your case and have now moved the credits to the correct account. You should be able to see them on your site now.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.