Problem: The client was unable to translate the footer string into multiple languages using the AVADA theme. When trying to add a translation for a second language, the first translation was overwritten, and only the last inserted language was available. Solution: We informed the client that their current membership does not include the capability to translate widgets. To translate widgets, the client needs the WPML String Translation add-on, as detailed in our documentation: https://wpml.org/documentation/getting-started-guide/translating-widgets/. We also questioned how the String Translation add-on was installed since it is not included in their membership. We advised the client that translating the footer strings would not work until they update their subscription.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
