Problem: You are using the Divi Theme on your website and have embedded a YouTube video using a shortcode module. While the video displays correctly in the Greek version, it does not appear in the English version, showing only empty space. Solution: Revise the original content. The issue was related to excessive whitespace in the original iframe markup, which has been corrected. The video should now display correctly when translating with the WPML Translation Editor.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client needs help translating a button in the header menu of their website. The translation does not display correctly in the English version of the site, despite following the WPML documentation on translating theme and plugin texts. Solution: We recommend trying two methods to resolve the issue: Method 1: Navigate to WPML > String Translation, and at the bottom of the page, enable the checkbox labeled "Look for strings while pages are rendered." Then, visit the front end of the site where the string is displayed, and return to WPML > String Translation to search for the string. Method 2: If the string is not found in WPML > String Translation, it might be categorized as an admin text string. You can find and translate admin text strings by following the guide here: Translate Admin and Settings Strings Related documentation can be found here: Finding Strings that Don't Appear on the String Translation Page If these methods do not resolve the issue, or if the strings originate outside of WordPress, WPML may not be able to detect or translate them. Please keep us informed about your progress.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML Support Forum.
