Problem: After migrating from Wordpress.org to Wordpress.com, the full suite of WPML options is not visible in the backend, and accessing 'Translation Management' results in an error message stating 'Sorry, you are not allowed to access this page.' This issue may be related to the domain registration and site key in WPML settings. Solution: If you're experiencing this issue, we recommend that you first check if the domain for your site is correctly registered under your WPML account. Here are the steps to follow: 1. Visit https://wpml.org/account/sites and remove the current URL. 2. Add the URL back to generate a new site key. 3. Navigate to your WordPress dashboard, go to Plugins -> Add New -> Commercial, and click the link to unregister WPML from your site. 4. Enter the new site key to re-register WPML.
This process should resolve the issue with missing WPML options and access errors. If the problem persists or if this solution does not apply to your case, please check related known issues at https://wpml.org/known-issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
