Problem: You are using WP Sheet Editor to copy products from the main language to a secondary language, and sometimes images do not appear in the secondary language. Solution: First, ensure you have followed the correct steps as outlined in our documentation: Transfer WPML Translations with WP Sheet Editor Quickly Translate Posts with WPML and WP Sheet Editor The issue might be due to the custom field _product_image_gallery being set to "Don't translate". This setting prevents the image gallery from being copied to the secondary language. To resolve this, change the setting of this custom field to "Copy" by following these steps: 1. Go to WPML → Settings → Custom Fields Translation. 2. Check the option to show system fields. 3. Set the _product_image_gallery custom field to "Copy". After making this change, make minor updates to the product in the original language and try duplicating it again.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You have registered two websites with WPML but did not set the character limits for automatic translation initially. Now, you are unable to change the quota of auto-translated characters on these registered websites. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to Plugins → Add New and click the Commercial tab. Then, click 'Unregister WPML from this site'. 2. Once the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
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