Problem: The client was unable to see the translated versions of their pages using the language switcher. The expected translations were not appearing on the website.
Solution: We recommended the client to check the following steps: 1. Ensure the language is not hidden in WPML->Languages. 2. Verify that the translation is not in the trash. 3. Confirm that the translation is published and not set as a draft. 4. Make sure the translation is 100% complete, indicated by a pencil icon next to the default language page.
Upon further investigation, we discovered that the client was using the Blog license of WPML, which does not support Translation Management and the 'translations' tab. These features are only available with the CMS version of WPML. We advised the client that to use the translation editor, which their contractor was using, they would need to upgrade to the CMS version. The link to the purchase page is https://wpml.org/purchase/.
As a temporary solution, we suggested that the client could go directly to Pages or Posts and add the translation manually, but they would not be able to use the translation editor without upgrading their license.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
