markoV-7

Problem:
The client reported that after activating the WPML plugin, the rtcl-MyAccount-navigation lost all its links and pages. When the WPML plugin was deactivated, the functionality returned to normal.
Solution:
We recommended the client to check if the profile page was working correctly by visiting https://www.new.linkapet.com/my-account-test/. We also advised matching the settings in the site's WPML -> Settings -> Post Type Translation section with the sandbox, which can be accessed at https://www.new.linkapet.com/wp-admin/admin.php?page=tm%2Fmenu%2Fsettings#ml-content-setup-sec-7. Please refer to the screenshot in this reply. (https://wpml.org/forums/topic/problem-with-the-my-profile-my-account/#post-15421769)

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.