Problem: The client was experiencing an issue where the 'add to cart' button on some Dutch product pages was displayed in English instead of Dutch. This problem was not consistent across all products.
Solution: 1. We asked the client to verify if the 'Add to cart' string was translated in WPML-> String Translation. 2. We suggested temporarily deactivating any caching to see if that resolved the issue. 3. We recommended contacting the hosting provider, Cloudways, regarding the Object Cache Pro issue. 4. We advised the client to update to the latest released version of WPML (4.6.10) to see if that would resolve the issue.
After following these steps, the client updated and reported that the issue seemed to be resolved.
Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific situation. If you're experiencing a similar issue and the provided steps do not help, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is experiencing issues with the 'Filter everything pro' plugin on a multilingual website. Filters work correctly in the main language (Dutch), but not in the English version. The client is using the 'Translatable - use translation if available or fallback to default language' option for filters, products, and product categories in WPML settings. Additionally, the 'Add to Cart' button is displayed in English on some Dutch product pages.
Solution: We recommend translating products and their taxonomies to ensure that filters work correctly in all languages. To duplicate products, go to WPML > Translation Management > Dashboard, select 'Products' as the post type, mark the entries, create a job for your products, and select 'Duplicate content' as the translation method. Duplicates will display the original content and update automatically if the original content changes.
For translating categories, navigate to WPML > Taxonomy Translation or WooCommerce > WooCommerce Multilingual & Multi-Currency > Categories.
For the issue with the 'Add to Cart' button, since we aim to address one issue per ticket, please open a new support ticket for this specific problem.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client was experiencing issues with translating the cart and checkout pages created with the Divi Theme Builder. While other templates were translating correctly, the cart and checkout pages were not displaying as expected in the translated language.
Solution: 1. We requested temporary admin access to the client's site to investigate the issue. 2. We suspected that the problem might be due to the absence of the WooCommerce Multilingual (WCML) add-on. 3. We asked for the client's permission to duplicate the site using the "Duplicator" plugin for local testing, ensuring that the client created a full backup of their website first. 4. After the client set up a staging site, we confirmed successful login and began our investigation. 5. We discovered that the issue was indeed related to not using the WCML plugin. We also updated the WPML plugins to the latest versions. 6. After installing and configuring the WCML plugin and updating WPML plugins, the cart and checkout templates displayed correctly.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach our support forum here.
