stefanH-68

Problem:
The client was experiencing fatal errors on certain WPML Translation Management pages and had issues when trying to add a page in a different translation. The client also mentioned that no error file was generated when attempting to troubleshoot.
Solution:
1. We recommended enabling WPML's debug logging to identify the specific errors. This involves editing the

wp-config.php

file to set

WP_DEBUG

to true and adding lines to log errors:

ini_set('log_errors', TRUE);<br />ini_set('error_reporting', E_ALL);<br />ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This setup creates an

error_log.txt

file in the site's root directory, which could help in diagnosing the issue.
2. As an alternative solution, since the client had not yet placed any translations, we suggested resetting WPML to start fresh. This can be done through WPML->Support->Troubleshooting->RESET WPML. It's important to note that this action will erase all work done by WPML and is not reversible.

If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.