Problem: You purchased 90000 credits, but they are not displayed in your backend; it still shows 11640 credits. Solution: If you're experiencing this issue, we recommend that you assign the purchased credits to your site. You can do this either when you register your site or by logging into your WPML.org account. For detailed instructions on how to assign credits, please visit our documentation: How to Assign Automatic Translation Credits to Your Sites.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing issues with adding a language widget to the menu bar in the Twenty Twenty-Four theme because the menu is disabled under Appearance, we can help. Solution: 1) The Twenty Twenty-Four theme does not support editing menus under Appearance -> Menus. Instead, you can edit the navigation template using the WordPress editor and add a language switcher block. We recommend following this guide: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-language-switcher-template. 2) Additionally, it appears that the WP memory limit needs to be increased for optimal performance with WPML. Although this is not directly related to your issue, increasing the memory limit can improve overall site performance. You can increase the memory limit by adding the following code to your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You need to export translations from your WordPress site using WPML into an Excel or Google Sheet file. Solution: We recommend using our Addon "WPML Export & Import". This tool supports the default WordPress Export and Import options, as well as the WooCommerce Export & Import options. It is also compatible with both the free and Pro versions of "WP All Export" and "WP All Import". For detailed instructions, please read our guide: WPML Export and Import documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client has an ACF field in the option page of their site under development, which is not autotranslatable. Solution: We explained that ACF Option pages cannot be translated with the Advanced Translation Editor, which is why automatic translation is not possible. We recommended following the guide to translate ACF Option Pages. For detailed steps, please visit: Translating the ACF Options Page Custom Fields with WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is trying to create a staging website using WPvivid and encountered an issue where WPML was not activated on the staging site. They were concerned about how the choice between 'This is only a copy' and 'I changed the address of the site to this new one' would affect the WPML license on the live site. Solution: We advised the client to re-register WPML after every website migration or domain change. Here are the steps to follow: 1. Visit https://wpml.org/de/account/websites/ 2. If the site URL is already registered, delete it from the list. 3. Enter the site URL again to create a new site key. 4. Click on "Show key" and copy it. 5. Enter the key under Plugins > Install > Commercial (tab) to re-register WPML. If WPML is still registered, de-register it first. If you do not register WPML with a valid site key, you might not be able to use the Advanced Translation Editor and will not receive automatic updates. Your Multilingual CMS account allows you to register 3 production sites and 9 development sites. Please read this guide for more details: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-are-production-and-development-websites
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client's website is automatically redirecting to the /EN/ version when accessed from a Dutch browser, despite the desired behavior to stay on the main URL (https://alplift.com/). This issue stops when the WPML plugin is deactivated. Solution: We found that the 'Always redirect visitors based on browser language (redirect to home page if translations are missing)' setting was enabled in the WPML settings. To address this, we recommend checking and adjusting your WPML language settings: 1. Navigate to WPML → Languages. 2. Locate the 'Browser language redirect' section. 3. Adjust the settings as needed to prevent unwanted redirections. Additionally, ensure that your browser cache and cookies are cleared to avoid issues caused by outdated data.
If this solution does not resolve your issue or seems outdated, please visit our known issues page and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: Stai cercando di usare la traduzione automatica per le pagine del tuo sito create con Elementor, ma le traduzioni non vengono applicate e le pagine rimangono nella lingua originale. Solution: Se stai riscontrando questo problema, è possibile che i blocchi che stai cercando di tradurre non siano widget di Elementor, ma creati da qualcos'altro, forse il tema. Per risolvere, ti consigliamo di rendere questi elementi compatibili con WPML seguendo la procedura descritta in questa documentazione.
Tieni presente che questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti software o perché non si applica al tuo caso specifico. Se il problema persiste, ti invitiamo a verificare le problematiche note, a controllare la versione della soluzione permanente e a confermare di avere installato le ultime versioni dei temi e dei plugin. Se necessario, apri un nuovo ticket di supporto.
Problem: You are working on a site under development and trying to translate the footer using WPML, but you are experiencing issues with string translation. Solution: If your footer is created using widgets, and you find that string translation is not working for some widgets, we recommend creating one widget per language. You can do this by navigating to Appearance > Widgets in your WordPress dashboard. For detailed guidance, please visit our documentation on translating widgets: Translating Widgets.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an error when translating their website from English to Czech, stating that 'The following target languages do not support automatic translations: English UK. To enable automatic translation map them to known languages.' Solution: We recommend ensuring that the language used is correctly mapped to a recognized language. It appears that the client might be using a custom-modified language with a UK locale. To resolve this issue, please map this language to English as described in our guide on Editing WPML’s Languages Table, specifically looking at the 'Language Mapping' field.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
