Problem: The client was unable to translate custom field labels into other languages on their website when using the My Listing theme. Solution: We provided a workaround for translating the label in the frontend. The steps are as follows: 1. Navigate to Listing Types > Edit a listing type > Single Page > Content and Tabs. 2. Use the WordPress editor to manually translate the listing type and listing posts, setting up the label in German and other languages. Additionally, we recommended checking the documentation on using different translation editors for different pages: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us on the WPML support forum: https://wpml.org/forums/forum/english-support/.
Problem: The client was experiencing issues with WPML not translating content, strings, and texts properly.
Solution: We provided a workaround for the translation issue with the Visual Editor widget by suggesting the client add custom XML code to the WPML > Settings > Custom XML Configuration tab. The code is as follows:
Lastly, we suggested that the client report the issue to the "Black Studio TinyMCE Widget" plugin author and invite them to join our Go Global program for compatibility assistance: https://wpml.org/documentation/support/go-global-program/
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/
Problem: The client wanted to know if it's possible to automatically translate BuddyPress messages between users, specifically using Youzify as the core system and Better Messages for messaging. The client was informed that Better Messages does not use post types and stores messages in tables with a 'bm_' prefix.
Solution: 1. We confirmed that automatic translation of user messages in BuddyPress is not currently possible. For more information, please refer to the BuddyPress Multilingual documentation. 2. We installed WPML and String Translation plugins on the client's site but did not configure them, awaiting the client's preferred languages and settings. 3. We advised the client that Youzify and Better Messages plugins are not on our compatibility list and recommended contacting the plugin authors to request a compatibility update. Developers can find useful information on making their plugins compatible with WPML at this link and this link. 4. We suggested that the client's theme/plugin provider join WPML’s Go Global program for assistance in making their code multilingual ready. More details can be found at Go Global program. 5. We explained that if the messages are custom post types or standard WordPress comments, different approaches are needed. For custom post types, see Translating Custom Posts documentation. For standard WP comments, refer to this forum thread. 6. We concluded that the translation of these messages would require custom work and is out of the scope of our support forum. We recommended contacting the plugin authors for a proper solution.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If this is the situation, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. For further assistance, you can also visit our support forum.
Problem: If you're experiencing an issue where some pages are not translating from English to Arabic and are stuck with 'Refreshing Translation Status' indefinitely, especially when using elements from the Bricksable plugin with the Bricks theme, it might be due to a compatibility issue. Solution: We have identified that the problem occurs when adding an element like Flipbox from the Bricksable plugin. A fatal error is logged, indicating a compatibility issue between WPML, Bricks, and Bricksable. To address this, you can try editing the file
This change may allow the translation to complete, but be aware that the translated content of the Flipbox might not display on the frontend. Additionally, since Bricksable is not listed in our compatible plugins directory, we recommend reaching out to the plugin's author and suggesting they join our Go Global program to work on compatibility with WPML.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is using the Progress Map plugin on a bilingual WordPress site with Italian as the default language and English as the second language. The map query works correctly in Italian but not in English, except for one post that was manually duplicated and translated.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client was unable to connect to the automatic translation service, and they noticed untranslated pages even though auto translation was enabled and they had sufficient credits. They also encountered an error which suggested a connection issue with the automatic translation service.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client was experiencing issues with product variation images getting mixed up after setting up WPML on their website using the Flatsome theme and the 'Additional Variation Images Gallery for WooCommerce' plugin by Emran Ahmed. Despite restoring backups, the issue persisted. The client found a workaround involving switching themes and resetting WPML.
Solution: 1. Switch the Flatsome theme to one of the default WordPress themes. 2. Install and configure WPML. 3. If variation images are not visible or editable on the Edit Product page, disable and re-enable the WPML Multilingual CMS plugin. 4. If the variation gallery still shows wrong images, go to WPML's Troubleshooting page and select "Reset and deactivate WPML". 5. Re-enable and configure WPML, which should now display the correct images in the variation gallery. 6. Re-enable the Flatsome theme; the website should work without issues.
We also recommended that the client contact the plugin author since the plugin isn't on our compatibility list and provided links to resources that could help the plugin author make their plugin compatible with WPML:
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket in the WPML support forum.
