Problem: The client is experiencing performance issues with WPML plugins on their website after migrating to a new server. The site operates faster without WPML plugins, which are essential for their business. The client is using an outdated version of WPML (v4.6.3) with WordPress 6.7 and PHP 7.4. Solution: We recommended the client to update their WPML plugins to the latest version available. This can be done by creating a full backup of the site, navigating to Plugins -> Add new -> Commercial tab, and clicking on the button to look for updates. Additionally, upgrading the PHP version to v8 or v8.1 might help improve performance. After making these changes, it is crucial to double-check if the issue has been resolved. Furthermore, we suggested re-saving the permalinks and flushing the cache memory as additional troubleshooting steps. Detailed steps for troubleshooting WPML can be found here: WPML Troubleshooting Options.
If these solutions do not resolve the issue or if they seem outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: Клиент столкнулся с проблемой множественных запросов SELECT к базе данных для получения перевода налога, что приводит к значительной нагрузке на систему, с 297 запросами на одной странице. Solution: Мы рекомендуем обновить плагин WPML до последней версии 4.6.14 и его дополнения для использования последних исправлений и улучшений. Обновления можно проверить и скачать в разделе Моя учетная запись -> Загрузки. Инструкции по обновлению доступны здесь. Перед обновлением не забудьте сделать резервную копию базы данных.
Если данное решение не актуально или не помогло решить вашу проблему, мы настоятельно рекомендуем проверить известные проблемы, подтвердить версию исправления и убедиться, что у вас установлены последние версии тем и плагинов. В случае дальнейших вопросов, пожалуйста, откройте новый тикет поддержки.
Problem: The client is experiencing memory leaks and fatal errors after enabling WPML on a WooCommerce site. The issue seems to be related to a potential conflict between WPML and one or more of the 40 plugins used on the site. Solution: We recommend disabling the plugins individually to identify which one may be causing the issue. Once identified, consider replacing it with an alternative that offers similar functionality. Ensure that all plugins are compatible by checking here.
Update the WPML plugin and add-ons to the latest version, 4.6.14, to benefit from the latest bug fixes and improvements. Instructions for updating can be found here.
Enable debug logging to capture detailed error information. Instructions can be found here.
WPML CMS Navigation plugin is not mandatory for WPML to function. You can still translate your menus by going to Appearance->Menus. More details on translating menus can be found here.
If these steps do not resolve the issue, or if the solution provided here becomes outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
Problem: El cliente experimenta lentitud en su sitio web al activar el plugin WPML. El sitio está en PHP 8.2 y todos los plugins y temas están actualizados. Solution: Para abordar este problema sin riesgo para el sitio actual, hemos creado un servidor de prueba en Cloudways. Recomendamos migrar el contenido del sitio a este servidor de prueba para depurar el problema. Los pasos para la migración incluyen: 1. Instalar el plugin Cloudways WordPress Migrator. 2. Completar el formulario de migración con los detalles proporcionados por nosotros. 3. Iniciar la migración y esperar las notificaciones por correo sobre el progreso. Para más detalles sobre la migración, visita: https://support.cloudways.com/how-to-migrate-wordpress-to-cloudways/ Si esta solución no resuelve el problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/ y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, por favor visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problema: El cliente experimenta lentitud en su sitio web al activar WPML, especialmente después de una migración de la web. Solución: Si estás experimentando lentitud en tu sitio web tras activar WPML, te recomendamos seguir la discusión y las soluciones propuestas en el ticket anterior, que parece estar relacionado con tu caso. Puedes encontrarlo aquí: https://wpml.org/es/forums/topic/nos-da-problemas-en-una-web/.
Si la solución propuesta en el ticket anterior no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. Además, te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client is experiencing significant slowdowns on their website when WPML plugins are activated. Solution: If you're experiencing similar issues, we recommend you try the following steps: 1. Create a full backup of your site. 2. Ensure all plugins and themes are up to date. 3. Flush any existing cache memory. 4. Deactivate all plugins, including WPML ones. 5. Activate a default WordPress theme, such as Twenty Twenty. 6. Reactivate the WPML plugins. 7. If the performance improves, reactivate your original theme and then other plugins one by one to identify the problematic plugin. Additionally, please provide the debug information by following the guide at https://wpml.org/faq/provide-debug-information-faster-support/. If these steps do not resolve the issue, update WPML and other plugins to their latest versions and flush any cache again.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing poor PageSpeed results for the English version of their multilingual website, while the Hebrew version shows good performance. Solution: We noticed that the Chat VS widget, which loads on the Hebrew site, does not appear on the English site. This could potentially cause loading issues. Additionally, the client might need a separate license for each domain to ensure optimal caching with WP Rocket, as per their support comment from 2019. WP Rocket's compatibility with WPML Here are further steps to improve performance: 1. Disable "display as translated" in WPML > Settings. 2. Turn off "Adjust IDs for multilingual functionality" at WPML > Languages. 3. Disable “Track where strings appear on the site” in String Translation. 4. On the WPML->Support-> troubleshooting page, run:
Cleanup and optimize string tables
Clear invalid strings
Remove ghost entries from WPML tables
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
