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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 9 replies, has 0 voices.

Last updated by Shekhar Bhandari 9 months, 4 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
May 28, 2025 at 8:59 am

Taras

Background of the issue:
I am trying to edit the content on the German language home page using the Divi builder, but it redirects to another page. The issue is specific to the German home page at hidden link, while the English version works fine. Divi support suggested that the problem might be related to the language translator plugin. I have also provided a video recording of the issue at hidden link.

Symptoms:
When attempting to edit the German home page with the Divi builder, it redirects to another page. This issue does not occur on the English version of the site.

Questions:
Can you please check the issue with the language translator plugin?
How can I solve the redirection issue on the German home page?

June 4, 2025 at 8:42 am #17105291

Taras

Help?

June 4, 2025 at 9:45 am #17105625

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I am waiting for your feedback.

Can you reach out to our server provider and ask if there is any server related error logged?

Look forward to your reply.

Thanks

June 4, 2025 at 10:05 am #17105661

Taras

We have access to the logs and there are no issues visible.

June 5, 2025 at 2:54 am #17108378

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

I’d like to try and fix this issue by setting up your site on my local machine. Could you please share the download links for your wp-content and database backups? You can zip them up and send me the links using some file sharing platforms.

Look forward to your reply.

Thanks

June 5, 2025 at 4:03 am #17108414

Taras

Hello Shekhar,

I can't allow to transfer our site to a 3rd party server.
There is lots of work and investments behind it.

Do you have another option?

Thanks.

June 5, 2025 at 4:27 am #17108449

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for the information.

I have created a public test site here, can you please install the divi theme and see if you can reproduce the issue here: hidden link

Look forward to your reply.

Thanks

June 6, 2025 at 4:04 pm #17114586

Taras

I have activated the divi theme.. Please check

hidden link

June 9, 2025 at 4:26 am #17116878

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you confirm if you can reproduce the issue on the test site?

Look forward to your reply.

Thanks

June 12, 2025 at 7:54 am #17128717

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

There is no need to import the exact pages, just create a new page with simple contents and see if you can reproduce the issue there.

This will help us identify if it's a site specific issue.

Look forward to your reply.

Thanks

The topic ‘[Closed] German language translate issue’ is closed to new replies.