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Home › Support › English Support › [Resolved] I have a communication problem between my website and the WPML Key (account), my website is : cderma...

[Resolved] I have a communication problem between my website and the WPML Key (account), my website is : cderma...

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to enter your WPML key into the Plugins section of your website, but it is not being accepted.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to Plugins → Add New and click the Commercial tab. Then, click 'Unregister WPML from this site'.
2. Once the page reloads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'.
3. In your WPML account, complete the site key wizard and set it to 'Production site'.
4. Copy your new key and paste it in the Commercial tab. After this, you can delete your old site key in your WPML account.
If the problem persists, please upload relevant screenshots to help us better understand the situation. Additionally, navigate to WPML → Support → Installer and share what you see there. Inform us about what happens when you click the button on that screen.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Last updated by Andrey 1 week, 4 days ago.

Assisted by: Andrey.

Author Posts
July 25, 2025 at 1:29 pm #17271215

fodilS

Background of the issue:
I am trying to enter my WPML key into the Plugins section of my website, cdermacare.nl, but it says it doesn't work.

Symptoms:
The WPML key is not being accepted when entered into the Plugins section.

Questions:
Why is my WPML key not working when I enter it into the Plugins section?
July 27, 2025 at 9:48 am #17272896

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Have you tried to generate a new site key?

1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site.

2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site.

3. In your WPML account, complete the site key wizard and set it to Production site.

4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account.

If the issue still persists, please upload relevant screenshots so I can better understand the situation. Additionally, go to WPML → Support → Installer and share what you see there. Let me know what happens when you click the button on that screen.