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Supporter timezone: Europe/Bucharest (GMT+02:00)

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Last updated by Mihai Apetrei 6 hours, 42 minutes ago.

Assisted by: Mihai Apetrei.

Author Posts
November 24, 2024 at 6:29 pm #16437433

pedroF-15

Background of the issue:
I have installed the WPML plugin, and I am trying to get the Menu Items to show up in the Admin Menus area. The issue can be seen at hidden link.

Symptoms:
Menu Items are not showing up in the Admin Menus area, but they are visible on the Front End. The Admin Menu Screen is showing empty.

Questions:
How can I get the Menus to show up in the Admin Menu Dashboard?

November 25, 2024 at 1:14 pm #16439878

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there,

I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.

Our Debugging Procedures

I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.

Privacy and Security Policy

We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

IMPORTANT

! Prior to granting us access, please ensure that the site files and database are backed up.

If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link

I will await your response.

Kind regards,
Mihai Apetrei