Page content is not updating

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to update the translation for your homepage content from English to Spanish, but the content on the Spanish page remains outdated despite the update.
Solution:
First, please check if you can now complete the translation that was previously stuck. We have implemented a fix that should have resolved the issue. However, in some cases, you might need to manually synchronize the translation jobs. To do this, navigate to WPML -> Support -> Troubleshooting and click the button to synchronize translation jobs.
If you're still experiencing issues after this, we recommend you open a new support ticket. It's also advisable to check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.

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Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Lauren 2 months, 3 weeks ago.

Assisted by: Lauren.

Author	Posts
September 30, 2025 at 5:31 pm
webmasterW	Background of the issue: I am trying to update the translation for my homepage content on my website hidden link. I have updated the content in English and translated it to Spanish. hidden link Symptoms: The content on the Spanish page is still outdated despite updating the translation. Questions: Is there anything pending on my end to complete this update of content on the ES page?
September 30, 2025 at 7:53 pm #17446405
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-05:00)	I found that saving the page using the WordPress editor instead of ATE editor seems to resolve the problem. So the issue is somehow related to the advanced translation editor, and I'm seeing an error in the ATE error log about the XLIFF file. I'd like to enable the debug log so that we can see if there are any more details about errors that are happening. Is it okay to instal the File Manager plugin and enable debug log? Or perhaps you would prefer to enable it and then check the logs and paste the most recent error here.
October 1, 2025 at 2:21 pm #17449148
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-05:00)	I believe that we have located a bug on our side that is causing the page to be stuck. Our developers are working on a fix and we will send an updated as soon as it is ready. In the meantime, you can try using manual translation to save the page. You can do this by editing the original page, in the Langauges box, click the WordPress icon to edit with WordPress instead of the translation dashboard or WPML editor. I'll update here as soon as I can.
October 2, 2025 at 3:25 pm #17452529
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-05:00)	Please check and see if you are now able to complete the translation that was previously stuck in progress. We have deployed a fix that should have redelivered the translation, however in some cases it may require you to go to WPML -> SUpport -> Troubleshooting and click the button to synchronize translation jobs. Please let me know if you are still having trouble and if so, we will be happy to investigate further.