Request for Invoice Overview

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE

This topic contains 25 replies, has 1 voice.

Last updated by oliverh-53 1 day, 4 hours ago.

Assisted by: Kor.

Author	Posts
November 10, 2025 at 11:59 am #17562174
oliverh-53	Background of the issue: I am trying to understand the relatively high bills we have been receiving compared to the number of translations we have received. This month, we have been billed around $150. Symptoms: High bills compared to the number of translations received. Questions: Could you please send me a detailed overview of the invoices for this month?
November 10, 2025 at 12:04 pm #17562197
oliverh-53	I still need assistance, please!
November 10, 2025 at 12:13 pm #17562227
oliverh-53	Anyone there?
November 10, 2025 at 12:48 pm #17562413
oliverh-53	Hello
November 11, 2025 at 1:08 am #17564525
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. Please review your automatic translation charges in WPML > Translation Dashboard > Translation Tools > Overview > Automatic translation usage reports > Click on Create Report as shown in the attached screenshot. Please check and let me know if this is what you're looking for.
November 11, 2025 at 8:43 am #17565192
oliverh-53	Hi Kor, Not really, I’m afraid. In October, we posted about 5–7 articles in 3 languages, and some in up to ten languages. The bill was $174, which is quite high. It would actually be cheaper to hire a freelancer to do it. You have translated the same articles ten times every month and the corrections I have done myself since your system did not catch them. I also noticed that it looks like you’ve charged the same amount twice — $74. Could you please check that? I expect to be compensated for all this. Thanks for looking into the matter. Best, /
November 11, 2025 at 8:44 am #17565193
oliverh-53	Complaint
November 11, 2025 at 3:33 pm #17567455
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please let me know which website you’re translating so we can look into it further?
November 12, 2025 at 10:33 am #17569790
oliverh-53	Sure. We have three - outstandingthemes.com, blog.superbthemes.com and couponmayor.com.
November 12, 2025 at 11:04 am #17569993
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please clarify the questions below. 1. 5–7 articles in 3 languages, and some in up to ten languages. The bill was $174, which is quite high. May I know which Website you are working on for this, and may I know the name of the page/post? 2. I also noticed that it looks like you’ve charged the same amount twice — $74. Could you please check that? May I know which Website you are working on for this, and may I know the name of the page/post?
November 12, 2025 at 12:50 pm #17570697
oliverh-53	Hi Kor, All three websites. The 1. 5–7 articles in 3 languages, and some in up to ten languages. The bill was $174, which is quite high. - Kor - May I know which Website you are working on for this, and may I know the name of the page/post? Answer: I’m not as familiar with your system as you are, and I’ve lost track again since uyesterday — but as far as I remember, examples of articles that have been translated multiple times include: hidden link hidden link …and a few others in the same style. 2. I also noticed that it looks like you’ve charged the same amount twice — $74. Could you please check that? - Kor - May I know which Website you are working on for this, and may I know the name of the page/post? Answer: All three websites are under the same WPML.org account, so I don’t understand the question. We can see on our bank account that you have withdrawn the amount twice fr months. You should be able to see the same in your own system. Thanks, Best, /
November 12, 2025 at 3:31 pm #17571742
oliverh-53	Let me know if you need more.
November 13, 2025 at 10:17 am #17574112
oliverh-53	Hi?
November 13, 2025 at 2:11 pm #17575361
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I'm still checking on this and I will come back to you shortly.
November 13, 2025 at 7:09 pm #17576610
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. My apologies for the delay. I've checked both pages below and I can see multiple completed translations. hidden link hidden link I'm not sure what's causing the multiple delivered translations and could you please share WP admin access here so that I can check before I escalate this further to our 2nd Tier Support? Let's check this domain first hidden link Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.