Subcategories does not show on other languages

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Supporter timezone: Europe/Paris (GMT+01:00)

This topic contains 3 replies, has 2 voices.

Last updated by Yvette 4 years, 8 months ago.

Assisted by: Yvette.

Author	Posts
April 20, 2021 at 2:48 pm #8582975
robK-8	I am trying to: show a list of subcategories on other languages. This subcategory hidden link should also be visible on other languages Link to a page where the issue can be seen: hidden link I expected to see: The subcategory Modern (like the english page) Instead, I got: When i change language to dutch it is showing only the products of the subcategory, but it should show the category there. What i already tried and more info to explain: The default language is English. The products and Categories are added in English. The products are added only in English, since they dont need to be translated. The category names are the same each language, but it should be translated since the description of the category is different per language. I have tried the solution on this page, but it has no effect: https://wpml.org/forums/topic/subcategories-disappear-in-other-language/
April 21, 2021 at 5:59 pm #8593725
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00)	Hello Are you able to recreate the problem on this site with the products that are loaded? hidden link If not, please then load your parent theme to this same sandbox and try again. Does the poroblem now appear? It may be a compatibility issue with your theme.... I wait for your feedback.
April 21, 2021 at 7:03 pm #8594101
robK-8	Hi Yvette, Thank you. Yes, i have just reproduced the issue on your given link. FYI: I have changed Customize > Woocommerce > Product catalog - 'Shop page display' to 'Show categories', to reproduce the same issue. When you check the homepage, you will see in English the Categories of the products. When you change to spanish, you can see all related products, but not the same categories. So according to me, this is the same issue. Is there any simple setting to fix this?
April 22, 2021 at 12:16 pm #8600385
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00)	Got it. This behaviour is a known issue and has been raised in the following ticket. There is also a suggested workaround detailed as well as another approach given by the same client who raised the issue: https://wpml.org/forums/topic/shopping-page-content-not-synchronized-between-languages/#post-8323597 I am adding your ticket to the list of clients waiting for a fix to this bug that has already been escalated to the development team. I am tagging this thread as "escalated".