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Supporter timezone: America/New_York (GMT-05:00)
Tagged: Compatibility
This topic contains 0 replies, has 0 voices.
Last updated by bergesY 5 days, 14 hours ago.
Assisted by: Lauren.
Author | Posts |
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November 6, 2024 at 7:44 pm #16374516 | |
bergesY |
Background of the issue: Symptoms: Questions: |
November 6, 2024 at 9:08 pm #16374726 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
I have escalated this to our compatibililty team and will update here as soon as I have more information. |
November 8, 2024 at 1:01 pm #16382065 | |
bergesY |
Hello do you have some news ???? |
November 8, 2024 at 4:09 pm #16382823 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
Hi there, I don't have any updates but as soon as I hear from the compatibility team, I will update here. In the meantime you can use the workaround of either inserting the image through a Divi text box, or use a different type of image file. |
November 11, 2024 at 5:40 pm #16389882 | |
bergesY |
but i can't redo all my site ..... |
November 13, 2024 at 3:03 am #16395276 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
Our team has tried reaching out to the SVG Support plugin author but have not received a response. Feel free to mention it to their plugin author, perhaps that will help encourage them to reply to us so we can find a permanent solution. |
November 13, 2024 at 7:32 am #16395522 | |
bergesY |
Did you mean that can be solved if i change svg plugin ? did you known a plugin compatible with wpml ? |
November 13, 2024 at 4:44 pm #16398714 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
Actually, the workaround is working on the staging site, but I had to save the original and then save the translation in order for it to show the SVG. Please see the page I tested it on here: hidden link |
November 13, 2024 at 7:56 pm #16399411 | |
bergesY |
what do you means about save original and save translation |
November 13, 2024 at 8:17 pm #16399467 | |
bergesY |
hello i try to do it for english version |
November 13, 2024 at 9:31 pm #16399623 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
Here are the correct steps: 1. Add the workaround code to your functions.php file |
November 13, 2024 at 9:58 pm #16399934 | |
bergesY |
Please readmore i already do all what you ask : |
November 14, 2024 at 9:20 pm #16405126 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
I just tested again on the sandbox site and even after making a change in the original page (I added the word UPDATE), the image still shows in the second language. Please share credentials and which specific page this is happening on your site so that I may login and take a look and doublecheck the workaround code. Please use the private fields in the next reply. |
November 15, 2024 at 7:56 pm #16409607 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
I logged in and checked your site but I don't see the workaround from https://wpml.org/errata/svg-support-activating-wpml-media-strips-uploads-folders-from-svg-image-url/ anywhere. Where did you insert the code that was supposed to be added to your theme's functions.php file? |
November 15, 2024 at 8:17 pm #16409720 | |
bergesY |
Yes i add it via wp code (explain loom) |