Toolset type archive and single post cant translate

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing a 404 error when trying to access a translated post on a website using a toolset plugin with a custom post type. Despite trying to save the permalinks in the settings, the issue persisted.
Solution:
We discovered that the issue was due to incorrect slug settings in the 'WPML settings' page, which added an extra '/he/' to the URL. We recommended the client to remove this erroneous part from the URL settings. After making this adjustment, the website began to function normally.

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Tagged: Exception

This topic contains 5 replies, has 2 voices.

Last updated by Christopher Amirian 5 months ago.

Assisted by: Christopher Amirian.

Author	Posts
June 30, 2024 at 1:35 pm #15862410
guyW-3	Background of the issue: I'm working on a client website with a toolset plugin active with a custom post type. I can edit and translate the posts in the admin panel. Symptoms: When I try to access the translated post, I get a 404 page. I tried to save the permalinks in the settings but still same result. Questions: Why do I get a 404 page when trying to access the translated post? How can I fix the issue with the translated post not displaying correctly?
June 30, 2024 at 2:09 pm #15862502
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, I'd appreciate it if you could set the next reply as private to give the login information for the dev server so I can start troubleshooting there. Thanks.
July 2, 2024 at 8:42 am #15873639
guyW-3	Good morning Christopher, Any update please no this matter? Did you manage to login to the website without issues? Thank you in advance.
July 2, 2024 at 11:17 am #15874637
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you for your patience, the response time in tickets is slower than chat just to make sure we are on the same page. I logged in to the website and could see English and Hebrew pages works ok for: hidden link And: hidden link There is no 404 error. Did you check the site? If that is not what you have the issue with please give me the steps to replicate the 404 issue. Thanks.
July 3, 2024 at 8:53 am #15882477
guyW-3	Hey, I appreciate your support but the problem I encountered is still there. I feel that my problem isn't addressed in the support ticket (probably because of my lack of communication skills in English). Can we schedule a zoom\google-meeting call so I can present you the problem more effectively? I'm available from Sunday to Thursday between 09:00 AM and 05:00 PM (UTC +3).
July 4, 2024 at 12:56 pm #15892013
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, We do not have a zoom support. But I suggest that you use loom.com to create a video to explain the details of the issue. so I can follow up. Thanks.
July 7, 2024 at 10:58 am #15907097
guyW-3	Hey, I solved my problem. it appears that the slug settings in the 'wpml settings' page were broken and added extra '/he/' to the URL. after I removed it, the site behaved normally. thank you for the help and the patience and have a nice week 🙂 .