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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate text from Gravity Forms, but it is still showing in the original language. The translated text is not displayed; instead, the original text appears.
Solution:
We recommend checking the workaround provided on the WPML errata page for issues related to Gravity Forms not translating correctly. You can find the specific workaround here: Gravity Forms Image Choice Field is not translated.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still encounter problems, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by Osama Mersal 2 weeks, 5 days ago.

Assisted by: Osama Mersal.

Author Posts
December 17, 2024 at 12:42 pm

nickP-2

Background of the issue:
I am trying to translate text from Gravity forms, but it is still showing in the original language. The issue can be seen on this page: hidden link

Symptoms:
The translated text is not shown; instead, the original text is displayed.

Questions:
Why is the translated text not appearing?
How can I ensure the translated text is displayed correctly?

December 17, 2024 at 2:41 pm
December 18, 2024 at 1:45 pm #16526237

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please log in to this hidden link">sandbox site and import your form. After that, please translate it to replicate the issue.

If the issue is replicable, please let me know how to reproduce it to consult our compatibility team.

Best regards,
Osama

December 19, 2024 at 7:16 am #16528505

nickP-2

Hi,

I imported the form and translated the text in second page

1. Καρέκλες => 1. Chairs

The text is not shown translated.

hidden link

2.png
1.jpg
December 19, 2024 at 11:59 am #16529928

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for replicating the issue. I'll consult our compatibility team and update you when I get their reply.

Best regards,
Osama

December 23, 2024 at 8:24 am #16539468

nickP-2

Hi,

What is the status with this please?

December 23, 2024 at 8:50 am #16539512

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The ticket is escalated to our compatibility team queue. I'll update you as soon as I get their reply.

Please note that it might take some time due to a higher workload and holidays.

Thanks for your patience

Best regards,
Osama

December 27, 2024 at 8:13 am #16548107

nickP-2

Hi,

Any updates on this please?

December 28, 2024 at 11:39 am #16549903

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

There are no updates regarding this issue. I'll update you as soon as I get any updates.

Thanks for your patience

Best regards,
Osama

January 5, 2025 at 9:22 am #16564205

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your patience. Please check this page and try the mentioned workaround. (https://wpml.org/errata/gravity-forms-image-choice-field-is-not-translated/)

Best regards,
Osama