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This topic contains 2 replies, has 2 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author Posts
September 4, 2023 at 12:12 pm #14336503

Marcus

Tell us what you are trying to do?
I did an automatic translation of our site. While trying to manually update some of the pages I on some pages get an error giving log errors saying "TE Server Communication Forbidden".
On other pages the translation doesn't stick, see video attachment here: hidden link

What is the link to your site? hidden link

September 5, 2023 at 9:37 am #14342373

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

September 6, 2023 at 2:50 am #14348211

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like you're translating the wrong string. Please refer to this screen recording instead. hidden link

September 6, 2023 at 12:01 pm #14352033

Marcus

Not sure I understand what the problem was but it's working now at least. Thanks!