[Resolved] Translations are not working - loading on wpml.org site

Hi Frantise,

I’m Long from the WPML Development team, I’m happy to help you with this issue.

The error message "Unable to retrieve job details" occurs when you translate a numeric value in the Advanced Translation Editor (ATE) because there is no translation data in the job.
By default, WPML will exclude the numeric value in the job data that is sent to ATE for translation. If you want to translate the numeric value, you can add the custom code below to the file functions.php in the theme or child theme folder. Then re-send the string to translation.

function wpml_allow_translating_numbers( $is_translatable, $job_translate ) {
    $data = $job_translate['field_data'];
    if ( 'base64' === $job_translate['field_format'] ) {
        $data = base64_decode( $data );
    }
    if ( is_numeric( $data ) ) {
        return true;
    }
    return $is_translatable;
}
add_filter( 'wpml_tm_job_field_is_translatable', 'wpml_allow_translating_numbers', 10, 2 );

❌ IMPORTANT: Please backup your database and website before proceeding ❌

Here is a reference https://wpml.org/forums/topic/translating-numbers-2/

Looking forward to your reply.
Thanks

Hi,

It could be another issue with the translation queue and jobs. I would like to request temporary access (wp-admin and FTP) to your site so I can take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/

Looking forward to your reply.
Thanks

Hi,

I've tried to restore your site on my staging site and didn't see the issue when visiting the WPML > Translations page or Translation Jobs page.
On your site, I see the error message "500 internal server error" in the Console tab of the browser. There could be some different settings between hosting and cause the error in the background.

Could you please enable WP debug log, visit the Translations page again, check the log for a fatal error message and share it with me?

Please follow the WordPress documentation to enable WP debug https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

Also, please share the FTP account so I can check the issue further. Your next reply is set to private to share the info.

Thanks.

Hi,

It could be another issue with the YITH WooCommerce Product Add-Ons plugin so I split this ticket into a new one for better handling. Here is the new ticket URL
https://wpml.org/forums/topic/is-it-possible-that-wpml-is-now-translating-array-values-and-shows-them-on-frontend/

If you see that the issue with the translation of the numeric value in the Advanced Translation Editor has been resolved, please mark this one as Resolved.

Thank you.