This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is seeing a notification in their WordPress backoffice stating that the WPML plugin is unable to connect to wpml.org, which is necessary for checking new versions and security updates.
Solution:
We recommend checking if this is a false-positive caused by server caching. To do this, follow these steps:
1. Navigate to Plugins > Add New > Commercial.
2. Click the "check for updates" button.
3. If the page refreshes and WPML still shows as registered, the notification is likely a false positive and should disappear once the cache clears.
If the issue persists, it might be due to outdated information or a different problem. We suggest visiting the known issues page, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed.
If the solution provided here does not resolve your issue, please open a new support ticket. We highly recommend checking related known issues and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can reach out to us on the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 10 months ago.
Assisted by: Mihai Apetrei.
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 Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
