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This topic contains 6 replies, has 2 voices.
Last updated by Kor 5 months, 3 weeks ago.
Assisted by: Kor.
Author | Posts |
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June 11, 2024 at 3:13 pm | |
odisseasK |
Background of the issue: Symptoms: Questions: |
June 11, 2024 at 3:58 pm | |
June 12, 2024 at 11:00 am #15731059 | |
odisseasK |
Do you have any news? |
June 12, 2024 at 1:28 pm #15731927 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Sorry for the delays. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site. |
June 12, 2024 at 3:52 pm | |
June 12, 2024 at 4:27 pm #15732912 | |
odisseasK |
oh i think i figured it out hidden link |
June 12, 2024 at 4:47 pm #15733042 | |
odisseasK |
also. i got this email Subject: [Blue Panselinos] Your Site is Experiencing a Technical Issue Howdy! WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, WPML SEO. First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues. Please contact your host for assistance with investigating this issue further. If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further. hidden link To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires. When seeking help with this issue, you may be asked for some of the following information: Error Details |
June 12, 2024 at 4:48 pm #15733047 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I'm checking the files now. As for the email, you can ignore it as everything seems to work fine when I inspected it. |
June 12, 2024 at 5:02 pm #15733075 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your response. I've imported the copy into my local development site, but unfortunately, the website appears broken. Could you please upload the archive file, as indicated in the attached screenshot, so that I can test this version on my local development site? hidden link |