Problem: The client reported two issues on their multilingual site. The first issue was a missing block on the English version of the homepage that appeared during page load but was not present in the Italian version. The second issue involved having to click twice to display translations; sometimes the page would load in the same language, and only after a second click would the correct translation appear. Additionally, the client needed assistance translating a slider to English, as it was only displaying in Italian.
Solution: 1. We asked the client to temporarily deactivate the WPML plugin to check if the additional container at the bottom of the page still displayed. 2. We requested temporary access (WP-Admin and FTP) to the client's site to examine the issues more closely and suggested creating a backup using the UpdraftPlus plugin. 3. We resolved the homepage issue on the English page and advised the client to reapply the translations manually, as some template options were not transferred correctly. 4. We edited the page using the page builder and corrected the slider shortcode for the client. 5. We provided instructions on how to duplicate the Italian Slider and translate it into English manually, or use the Italian Language Slider and follow the method described in the WPML documentation for creating multilingual sliders with Revolution Slider. 6. We added the missing 'Home' link in the English language menu for the client. 7. We inserted the missing 'Home' menu on the mobile menu for the English language page.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
