Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported two issues on their multilingual site. The first issue was a missing block on the English version of the homepage that appeared during page load but was not present in the Italian version. The second issue involved having to click twice to display translations; sometimes the page would load in the same language, and only after a second click would the correct translation appear. Additionally, the client needed assistance translating a slider to English, as it was only displaying in Italian.

Solution:
1. We asked the client to temporarily deactivate the WPML plugin to check if the additional container at the bottom of the page still displayed.
2. We requested temporary access (WP-Admin and FTP) to the client's site to examine the issues more closely and suggested creating a backup using the UpdraftPlus plugin.
3. We resolved the homepage issue on the English page and advised the client to reapply the translations manually, as some template options were not transferred correctly.
4. We edited the page using the page builder and corrected the slider shortcode for the client.
5. We provided instructions on how to duplicate the Italian Slider and translate it into English manually, or use the Italian Language Slider and follow the method described in the WPML documentation for creating multilingual sliders with Revolution Slider.
6. We added the missing 'Home' link in the English language menu for the client.
7. We inserted the missing 'Home' menu on the mobile menu for the English language page.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 16 replies, has 3 voices.

Last updated by Kor 7 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
March 27, 2024 at 11:24 pm #15458374

andreaB-8

Check this site

hidden link

if we see EN version there is a missed block under home page showed while load page and showed in bottom

Check attached I circled in red
There is something under Home Page while load... but this there isn't when I see Italian version

hidden link

Seems something related with laguage

--

Another issue is that sometimes I've 2 click 2 times for show translations.... sometimes page load but I see same language... I click a second time and I see right translation

image.jpg
March 28, 2024 at 12:02 am #15458487

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

Typically if WPML is causing an issue we see that it affects the translation and not the default language.

While waiting for one of my colleagues to help you, please go to Plugins and temporarily deactivate the WPML plugin.

-----> Does that additional container at the bottom of the page still display?

Let us know your results, please.

March 28, 2024 at 4:57 pm #15461786

andreaB-8

Friend I can't disable WPML

I tried to disable for 1 minute

WPForms Multilingual
WPML Multilingual CMS
WPML String Translation

But I've same issue

March 28, 2024 at 7:25 pm #15462442

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can see a missing footer on this page hidden link . I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

March 29, 2024 at 10:39 am #15463851

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to me.

The homepage on the English page has been resolved now at hidden link. However, you'll need to reapply the translations since you're using the manual translation method.

Some template options were not transferred correctly, so I'll need to duplicate the homepage from the Italian language.

Could you please verify now?

March 29, 2024 at 11:01 am #15463919

andreaB-8

How can I translate this slider to English

hidden link

March 29, 2024 at 11:05 am #15463953

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've corrected it for you and could you please check? I've edited the page using the page builder and corrected the slider shortcode for you.

By the way, there are few other methods here https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-with-revolution-slider-and-wpml/ to translate the slider.

March 29, 2024 at 11:07 am #15463955

andreaB-8

Hi friend here is right slider

[rev_slider alias="main" slidertitle="mainslide"][/rev_slider]

Means this

hidden link

But I see only Italian 🙁 I need ensligh

March 29, 2024 at 11:12 am #15463993

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

You can duplicate this Italian Slider and translate it into the English language manually. Or you can use the Italian Language Slider and use the method here https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-with-revolution-slider-and-wpml/ to translate it.

March 29, 2024 at 11:15 am #15463998

andreaB-8

Now I try.... in English version I don't see HOME link in top bar ... in Italian is OK!

March 29, 2024 at 11:21 am #15464007

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've added the Home link for you here in the English Language for you hidden link . Could you check ?

March 29, 2024 at 11:39 am #15464114

andreaB-8

Thanks friend now Slider and HOME are OK!

Can you send me screen shot of what do you see on mobile top bar??

I've seen that every time that someone changes something on top menu I see a different top bar 🙁 there is something missed in this top bar

March 29, 2024 at 11:44 am #15464119

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've just inserted the missing Home menu on the mobile menu for you here hidden link in the English language page and could you please check?

March 29, 2024 at 11:45 am #15464121

andreaB-8

Can you send me screen shot of what do you see on mobile top bar?? MOBILE

March 29, 2024 at 11:46 am #15464124

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Please find the attached screenshot for both languages.

Screenshot_315.png
Screenshot_316.png