Problem: The client was experiencing an issue where a loading wheel displayed instead of the usual translation marker when trying to translate a training course. Clicking on the wheel led to a strange page instead of the usual translation block. This issue persisted even after deleting and re-adding text blocks and clearing caches. Solution: We recommended creating a staging site to safely test solutions without affecting the live site. After gaining access to the staging site, we identified and fixed a database issue related to language settings. We advised the client to: 1. Edit the homepage in the original language. 2. Make a minor change to the content. 3. Save these changes and update the translation. This process resolved the issue. We assured the client that this problem was likely a one-time issue caused during the WPML installation and should not recur. Additionally, we provided a video tutorial demonstrating the steps to update the translation correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unsure whether to reactivate the WooCommerce Multilingual & Multicurrency plugin that was previously deactivated by our support team. The client wants to know if it is necessary for their site, which includes products translated with WPML but not with WooCommerce Multilingual & Multicurrency. Solution: If you're running an online shop with WooCommerce and you wish to translate products into other languages and sell in multiple currencies, we recommend using the WooCommerce Multilingual & Multicurrency plugin. You can find more information here: WooCommerce Multilingual documentation. However, if everything on your site is working as expected without this plugin, and you have used a different plugin for translations, such as Loco Translate, you may not need to reactivate WooCommerce Multilingual. In this case, it is safe to remove the plugin. If this solution doesn't look relevant to your situation, please open a new support ticket and we will be happy to assist you further.
