#17528411 Reopening the ticket: Your suggestion generated additional errors. It doesn't work.

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Supporter timezone: Europe/Zagreb (GMT+01:00)

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Assisted by: Dražen.

Author	Posts
October 29, 2025 at 10:04 am #17528726
szabolcsL-2	Background of the issue: I am trying to update WPML on my site, but I keep encountering issues. I followed the previous suggestions, including unregistering WPML, deleting the WPML Account key, and re-registering. However, I received an error message: 'Unable to parse subscription data from service.' After refreshing the page, the registration appeared valid, but I still can't update. I attempted a manual update using the OTGS Installer as suggested, but not everything appears after installation. Link to a page where the issue can be seen: hidden link Symptoms: The error message 'Unable to parse subscription data from service' appears during registration. After following the manual update process, not all components appear, and I can't update WPML. Questions: Why can't I update WPML again? What is causing the 'Unable to parse subscription data from service' error?
October 29, 2025 at 10:31 am #17528818
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, this is the ticket, please check with your hosting support and ask them to whitelist mentioned domains. Let me know how it goes. Regards, Drazen

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