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This topic contains 2 replies, has 2 voices.

Last updated by Kor 11 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
September 6, 2024 at 4:21 pm #16149534

grahamT-4

Background of the issue:
I am trying to get the final product page to show up in the translated language. The issue can be seen at hidden link. I expected to see something like this: hidden link. That is the same product just in a different colour.

Symptoms:
A single product page is not showing in the translated language, while all other translated product pages are showing up without issue.

Questions:
Why is the final product page not showing up in the translated language?
How can I resolve the issue of the missing translated product page?

September 6, 2024 at 6:24 pm #16150182

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for reaching us.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

September 9, 2024 at 5:28 pm #16158230

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

It seems you're encountering a known issue similar to this one: https://wpml.org/errata/pods-custom-post-type-has-issues-saving-translation/ . The problem may be related to the presence of "required" fields, which could be preventing the translations from being saved. Please try removing the "required" fields, then attempt the translation again to see if that resolves the issue.

The topic ‘[Closed] A single product page is not showing – All the others translated and showed up without issue’ is closed to new replies.