This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where the AI Translation setup remains visible in its tab despite deactivating all plugins. The client suspects it might be due to certain functions being disabled in the php.ini file, which are necessary for WPML's operation.
Solution:
We recommend checking for potential conflicts between WPML and other plugins or issues with entries in the wp-config.php file. Additionally, it's possible that the server's firewall is blocking connections to WPML's server. To diagnose this, we suggest:
1) Navigate to WPML > Support > Installer Support and click on "Check now".
2) Go to WPML > Support > ATE Error Log and review any errors.
If these steps do not resolve the issue, it might be due to the settings in your php.ini file. Temporarily enable the necessary functions (exec, passthru, shell_exec, system, proc_open, popen, curl_exec, curl_multi_exec, parse_ini_file, show_source) and check if the issue persists.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
