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Last updated by Andrey 3 months, 1 week ago.

Assisted by: Andrey.

Author Posts
January 6, 2026 at 2:16 pm #17706915

dupratS

your chat support is not available

Our chat yesterday did not result in a solution. we were told the ticket was escalated to the advanced team and that we would hear back with the solution from them via email. vahana.freehorse@gmail.com

no email has come. then I checked the ticket just incase. there was a reply but no solution.

we are in the middle of paid ad and post campaign so we are loosing money here by the minute.

We paid for a lifetime membership. your plugin broke we need this fixed ASAP.

this was yesterdays ticket

https://wpml.org/forums/topic/database-corruption/

we need help ASAP before the day is over.

January 6, 2026 at 3:02 pm #17707056

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I’m sorry to hear that you’re experiencing this issue. Please note that we are already assisting you in your original support ticket, where Lucas has provided a solution.

Kindly review his reply and continue the discussion in that original support ticket so we can keep everything organized and assist you more efficiently.