Duplicating page overwrites translation

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Exception

This topic contains 0 replies, has 0 voices.

Last updated by Bruno Kos 3 days, 6 hours ago.

Assisted by: Bruno Kos.

Author	Posts
March 3, 2025 at 9:03 am
global-automationS	Background of the issue: I've been using WPML for almost 8 years on many different WordPress websites. I prefer using WordPress default editor and 'Translate independently'. When creating a new page, I use the 'Yoast Duplicate post' plugin to duplicate both Italian (default language) and English pages, then edit as needed. This method has always worked on my websites. Symptoms: On this specific website, some pages, when duplicated, overwrite the English version with the Italian Elementor content. However, duplicating the English translation works correctly, maintaining the respective page contents. Questions: Why do some pages overwrite the English version with Italian content when duplicated? How can I ensure that duplicating pages maintains their respective language content?
March 3, 2025 at 9:50 am
March 3, 2025 at 12:20 pm #16768988
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#get-help-from-support Please confirm if this approach is acceptable to you!
March 4, 2025 at 8:28 am #16771846
global-automationS	Hi, you can install. Do you need me to do it or you can do it yourself?
March 4, 2025 at 12:34 pm #16773739
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I installed it and created a package. To make sure we are on the same page with reproducing, can you record a short video using tool such as hidden link to show me the where this occurs vs. where it works properly?
March 7, 2025 at 10:08 am #16787300
global-automationS	Thanks I'm gonna record it it shortly. So you are telling me that, by creating a package, you are working on a different hosting right? Just to know if I can keep developing the original website or you are going to work on the same website. Are you working on a copy of it?
March 7, 2025 at 10:42 am #16787593
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Yes, in the case we do debugging on our localhost site copy, so offline.
March 10, 2025 at 9:29 am #16795274
global-automationS	Hi, please if you can, I kindly ask you to work on your duplicate package site and not on my developing website with IP:149.62.187.55 Video where the error occurs: hidden link Video where there's no issue: hidden link I hope my microphone sounds good!
March 10, 2025 at 1:22 pm #16796647
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I tried to reproduce this issue here: hidden link It works properly if I try to duplicate an Italian page. Can you try yourself and confirm if this works properly here? I tried the same as on your first video on the localhost copy of your site when only WPML plugins are activated, and with the theme set to a WordPress default Twenty Twenty, but the issue with Politex page still occurs.
March 11, 2025 at 9:49 am #16800534
global-automationS	Hi, I confirm that duplication in awesome-drumbox.sandbox.otgs.work works correctly. Sorry for the dumb question but I don't get the point in using a copy that is very different from my website. Thanks for the feedback regarding Politex. The only thing I could think of testing on my part now is creating Politex from blank page, copy both Elementor italian and english contents and try to duplicate that. On your part do you have suggestions?
March 11, 2025 at 11:45 am #16801215
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	The purpose of the sandbox test was to determine whether the issue was caused by Yoast Duplicate Post and the fact that English is not the site's default language. I don't have any other suggestions besides your idea, but I can escalate this to our second-tier support for further investigation. Let me know how you'd like to proceed.
March 14, 2025 at 11:04 am #16816168
global-automationS	Will second-tier support need to operate on my developing website? Because I need to know if something happens/is changed on my developing website IP:149.62.187.55
March 14, 2025 at 11:07 am #16816176
global-automationS	Also, can I remove duplicator pro? Do you suggest that I need to restore backup at the date before you logged it and made changes to my website?
March 14, 2025 at 1:46 pm #16817200
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	No need to restore anything, I already have a local backup of your site where I made all the tests and where the issue occurs with the "Politex" page in Italian. Yes, you can remove Duplicator Pro. No work will be done on your site. I am checking this with 2nd tier team, I'll get back to you as soon as I have any news or questions for you.
March 17, 2025 at 12:04 pm #16824482
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	We've analyzed the issue you've reported. Since it's occurring randomly and we can't consistently reproduce it, the quickest way forward may be to implement a temporary workaround on the affected pages. This workaround involves temporarily disabling WPML, duplicating the affected Italian and English pages, and then re-enabling WPML to relink the translations. Could you confirm if you're comfortable with this approach? If not, we can proceed with a deeper debugging process, but the workaround would likely resolve things more quickly. Let us know your preference.