Elementor Translated header & Footer do not show in translated area.

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with the custom header and footer not appearing correctly in the translated versions of your site. Instead, the French version of the site-wide header and footer are displayed.
Solution:
We recommend manually editing the header and footer. Access your site's backend, for example, through Elementor editor. Once there, manually select the correct page for the header or footer as demonstrated in the provided screenshot.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.

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Tagged: Exception

This topic contains 13 replies, has 1 voice.

Last updated by suska 9 months ago.

Assisted by: Kor.

Author	Posts
July 24, 2025 at 3:25 pm #17268392
suska	Background of the issue: I have a custom header and footer for the 'Parent's Area' on my website hidden link. I am trying to ensure that the translated versions of these elements appear correctly on the French version of the site. Symptoms: The translated header and footer do not show in the translated area. Instead, it is showing the French version of the sitewide header. Questions: Why are the translated header and footer not appearing in the translated area? How can I ensure the custom header and footer are displayed correctly in the French version?
July 24, 2025 at 5:55 pm #17268930
suska	i want to add the login for my site so you can help me, but where do i add that?
July 25, 2025 at 7:12 am #17270058
Kor	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
July 25, 2025 at 3:12 pm #17271676
Kor	Thanks for your reply. I'll skip the main site since you've fixed it. Regarding the parent page in the French language, I've checked the header and the location is showing invalid, as shown in the attached screenshot. Could you check and make adjustments? Please also check the French parent footer location settings.
July 25, 2025 at 3:43 pm #17271748
suska	Yes, i removed them. Now the headers on all the site is broken... You are welcome to remove the conditions on your end to find the solution. As i said, i have experimented with this endlessly thats why i am contacting the experts.
July 25, 2025 at 3:45 pm #17271750
Kor	Thanks for your reply. Do you have a test or staging site we can use to troubleshoot this issue? Since your website is live and receives visitors, I’d prefer not to risk disrupting it during the debugging process.
July 28, 2025 at 4:39 pm #17276314
suska	Hi, is there any fix for my issue please? Parents area still showing main site translated header and footer, and not the one that should be assigned to it. hidden link Please i need to go live, this is very urgent.
July 28, 2025 at 4:54 pm #17276345
Kor	Thanks for your reply. My apologies for the delay due to the weekends. I'm checking on this now and I will come back to you shortly.
July 29, 2025 at 1:43 pm #17279152
suska	Hi Kor, Thank you for your efforts. Have you found the reason why the header and footer in the parents section is not showing up properly? This matter is urgent I need to take the website live and it's the only issue holding back. Thank you.
July 29, 2025 at 2:24 pm #17279320
Kor	Thanks for your patience. I found the solution, you need to manually edit the footer/header, for example, here hidden link . Then, manually select the correct page as shown in the attached screenshot.
July 29, 2025 at 2:45 pm #17279553
suska	Hi, the headers on all the website are now skrewed up. Please can you take a deeper look and implement the changes 100% before saying it is fixed. I did exactly what you suggested before contacting you here in WPML. Doing what you suggested does not fix the issue, and causes issues on the whole website. I have tried to select the pages to show the French header and footer, and this causes issues with all headers and footers on website. I then go and do a minor change and save the English version, and everything resets again. It shows the Main site header and footer in the French Area. Its a loop. Please take a deeper more detailed look because the issue is not solved, and its more difficult than the changes you are implementing.
July 29, 2025 at 2:49 pm #17279560
Kor	Sorry for that. Let me recheck and I will come back to shortly.
July 29, 2025 at 2:54 pm #17279564
suska	I am going to try and do the following: Instead of putting 'SITEWIDE' for the main header and footer, i will manually select all the pages that i want it to show. And i will do the same for the parents area header and footer. I believe the sitewide setting is interfering somewhere
July 29, 2025 at 2:55 pm #17279566
Kor	Thanks for your reply. Would you like to make the changes first? I'm working on it now, and it looks like you've removed my previous edits.
July 29, 2025 at 6:15 pm #17280026
suska	Dont worry i fixed it myself, the issue is that the theme has custom elementor header templates, i just duplicated them to normal elementor headers.