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[Resolved] Empty Translation Dashboard

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where your Translation Dashboard is empty, it might be due to a critical error on the page.
Solution:
We recommend enabling WordPress debugging to identify the specific error. Here are the steps you should follow:
1. Edit your wp-config.php file to enable debugging. Insert these lines before the comment /* That's all, stop editing! Happy publishing. */:

define('WP_DEBUG', true);<br />define('WP_DEBUG_LOG', true);<br />define('WP_DEBUG_DISPLAY', false);

2. Replicate the error by accessing the Translation Dashboard again.
3. Check the debug.log file located in your /wp-content directory for any WPML-related errors.
4. Share the full error message with us for further assistance.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 1 voice.

Last updated by Andrey 2 weeks, 6 days ago.

Assisted by: Andrey.

Author Posts
March 24, 2026 at 1:16 pm #17922215

dariaM-7

My Translation Dashboard is empty

March 24, 2026 at 1:24 pm #17922239

dariaM-7

screenshot of the Translation Dashboard

Screenshot 2026-03-24 141449.jpg
March 24, 2026 at 1:36 pm #17922366

dariaM-7

{received}
March 24, 2026 at 8:31 pm #17924029

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

It seems there's a critical error on the page.

To better understand your situation, could you please enable debugging, replicate the issue, and share the full error message from your debug.log file?

Here are the steps:
1. Enable WordPress debugging by editing your wp-config.php file. Add (or modify, if these lines already exist) the following lines before the comment /* That's all, stop editing! Happy publishing. */:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Replicate the error.
3. Check the debug.log file (located in the /wp-content/debug.log) for any WPML-related errors.
4. Copy and paste the full error message here.