Error on website

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing 500 errors on their website. The issue does not occur when the WPML setting 'Language name added as a parameter' is selected, but this is not the desired setting due to potential broken links.
Solution:
If you're experiencing similar issues, we recommend creating a staging copy of your website to troubleshoot. Here are the steps to follow:
1) Disable all non-WPML plugins.
2) If the issue resolves, reactivate the plugins one by one or in small groups to identify the problematic plugin.
3) If the problem persists, switch to a default theme like Twenty Twenty-Four to determine if the theme is the cause.
By following these steps, you should be able to identify the cause of the 500 errors. If you're unable to create a staging copy or if the issue remains unresolved, please open a new support ticket with us.

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Tagged: Compatibility

This topic contains 1 reply, has 2 voices.

Last updated by Andreas W. 1 year, 3 months ago.

Assisted by: Andreas W..

Author	Posts
February 1, 2024 at 6:00 pm #15256336
Aoife	hidden link We keep getting 500 errors on our website. We have been doing testing and we realise that the issue does not occur if you select the option "Language name added as a parameter (hidden link - English)" in the WPML settings. Ours is set to the first selection below as it always has, but when we select the third option it works: hidden link We do not want to choose this option as there are lots of links to our site that would be broken if we selected this option. So ideally we would like to keep it as it is. Is there a way of fixing this issue? Thanks, Aoife
February 1, 2024 at 11:31 pm #15257217
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Could you please make a copy/staging of the website and try running the website with minimal setup to see if the problem persists? 1) Disable any additional plugins that have nothing to do with WPML and our add-ons. 2) If the issue goes away, start reactivating plugins one at a time or reactivate them in small groups. In this way, check where the problem occurs again to see the plugin that is causing the problem. 3) If this did not resolve the cause of the problem, please switch to a standard topic such as Twenty Twenty-Four to see if the problem may be related to the topic. Once we have identified the cause, we can then attempt to replicate the problem and then escalate it internally. In this case, I provide a test site with WPML. If you are unable to set up a copy of your website, please let me know. Best regards Andreas
February 2, 2024 at 10:33 am #15258605
Aoife	Thanks so much. I have done that and worked out with was a plugin called "Hurry Timer" that we had just installed was the issue. So that's fixed now. Kind Regards, Aoife