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This thread is resolved. Here is a description of the problem and solution.

Problem:
After adding French to the site using WPML and using the Woodmart Theme, the main page elements on the French page (/fr/) are shifted to the left.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to WPML->Settings->Custom Fields Translations.
2. Click on Show system fields.
3. Mark the following fields as copy:

_woodmart_title_off

_woodmart_title_image

_woodmart_page-title-size

_woodmart_main_layout

_woodmart_prefooter_off

_woodmart_whb_header

_woodmart_custom_sidebar

_woodmart_sidebar_width

_woodmart_footer_off

_woodmart_copyrights_off

_woodmart_title_bg_color

_woodmart_title_color

_woodmart_mobile_content

_woodmart_open_categories

4. Update the homepage.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 year, 1 month ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 9, 2024 at 9:20 pm #16495161

kendallR

Background of the issue:
I have added French to the site using WPML. The site I need help with is hidden link. Woodmart Theme

Symptoms:
When I go to the French page /fr/, the main page elements are shifted to the left.

Questions:
How do I fix it?

December 10, 2024 at 4:53 am #16495798

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

I tried to view the site but it's unavailable for me to test as it shows 502 error, can you check it.

Further, if you use a different theme then the current one, does the problem exists?

Look forward to your reply.

Thanks

December 10, 2024 at 8:02 am #16496219

kendallR

Try again, the site is working now

December 10, 2024 at 8:16 am #16496266

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

December 10, 2024 at 9:23 am #16496718

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I followed the below steps to fix the issue:

- Went to WPML->Settings->Custom Fields Translations

- Click on "Show system fields"

- Marked the following fields as copy

_woodmart_title_off
_woodmart_title_image
_woodmart_page-title-size
_woodmart_main_layout
_woodmart_prefooter_off
_woodmart_whb_header
_woodmart_custom_sidebar
_woodmart_sidebar_width
_woodmart_footer_off
_woodmart_copyrights_off
_woodmart_title_bg_color
_woodmart_title_color
_woodmart_mobile_content
_woodmart_open_categories

- Then updated the homepage and the issue is solved.

Please check and confirm.

Thanks