Images missing in second language

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 9 replies, has 2 voices.

Last updated by Andreas W. 1 year, 2 months ago.

Assisted by: Andreas W..

Author	Posts
March 13, 2024 at 9:50 am #15402863
ideamobileU	Handled various issues on the chat. Creating a ticket for follow-up as 30k images needed sync.
March 13, 2024 at 12:10 pm #15403807
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
March 13, 2024 at 12:36 pm #15403910
ideamobileU	Are you on it?
March 13, 2024 at 1:12 pm #15404104
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	You are using Advanced Custom Fields PRO and your site is not using the latest version of the plugin. Please update Advanced Custom Fields PRO and then test again.
March 13, 2024 at 1:30 pm #15404177
ideamobileU	Yes, in the past(last week) brands logos/images was well. Im using custom fields. I think ist on WPML setting the issue
March 13, 2024 at 1:57 pm #15404326
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Your ACF PRO version has been outdated for a very long time. Would you be able to run the latest update so that we can proceed with testing?
March 13, 2024 at 2:20 pm #15404441
ideamobileU	I could update the plugin but the issue its on wpml settings, which I dont know what i need to change.. imagine "Brands its not an ACF and its not showing the images logos. So the solution its not related to ACF configurations. Atr you capable to solve it please? Its some settings, take a look in every setting wpml which includes word "brand"
March 13, 2024 at 2:33 pm #15404579
ideamobileU	I just updated and i lost everything. Need your help ASAP
March 13, 2024 at 3:18 pm #15404912
ideamobileU	Are you on?
March 13, 2024 at 3:47 pm #15405222
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I was focusing first on the slider of your homepage which is not showing up at all on the translated homepages. This slider is created with ACF PRO and this is why I suggested updating ACF PRO so that we can run further tests. I can sadly no longer log into the website as the credentials are not longer valid. The private reply form is enabled again so that you can provide access.

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