Link on the menu logo

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to correct the link on the menu logo for the original language (PT) and the English version on their site, but the logo is linking to the French version instead. They attempted to change it through DIVI Builder.
Solution:
1. We suggested checking if the URL could be located when translating the Divi Header Template with the WPML Translation Editor. This involves going to WPML > Translation Management > Dashboard, setting the post type filter to "Header Templates", creating a job for the template, accessing the job at WPML > Translations, and using the text search field to type "http".
2. We identified that there was a specific header template for the homepage which was not yet translated and was using an incorrect logo image link. We set it to use the dynamic link "Homepage link" to solve the issue.
3. We also noted that if the issue with saving the original header template persists even after disabling WPML, it might be a Divi issue, not related to WPML. In such a case, consulting the Divi Support Team is recommended.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Exception

This topic contains 2 replies, has 0 voices.

Last updated by Andreas W. 7 months, 1 week ago.

Assisted by: Andreas W..

Author	Posts
November 8, 2024 at 4:18 pm #16382837
cristinaL-7	Background of the issue: I am trying to correct the link on the menu logo for the original language (PT) and the EN version on my site hidden link. I have attempted to change it through DIVI Builder. Symptoms: The logo on the original language (PT) and EN version is linking to the French version. Questions: How can I correct the logo link on the menu for the original language (PT) and EN version?
November 8, 2024 at 10:55 pm #16383662
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Are you able to locate this URL when translating the Divi Header Template with the WPML Translation Editor? To do this, go to WPML > Translation Management > Dahsboard. Set the post type filter to "Header Templates". Now, create a job for your template. Access the job at WPML > Translations and open it. Inside the WPML Translation Editor, use the text search field in the top section and type "http". Do you see the URL now? Best regards Andreas
November 9, 2024 at 9:00 am #16384041
cristinaL-7	Hi, Not working... Nothing showing when I try to review the translation. Thank you
November 11, 2024 at 3:50 pm #16389527
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
November 11, 2024 at 6:36 pm #16390003
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	You have a specific header template for the homepage which was not yet translated. It was using hidden link as logo image link. I have set it to use the dynamic link "Homepage link" which should solve the issue. The issue is, that when trying to save the original hader template, it is not saving and the top bar of Divi is missing. As this happens already on the original content, it might be that this issue is not caused by WPML. Would it be possible to disable WPML for a couple of minutes and test if the issue with saving the original header template persists?
November 14, 2024 at 10:51 am #16401769
cristinaL-7	Hi, I did try to disable WPML and still is not working. Also notice that on the mobile version, the logo it is linking to the EN home… Help!!!!!!!
November 14, 2024 at 3:24 pm #16403819
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	If you disable WPML and you still can not save edits made on the Divi Header Template, then this is a Divi issue. WPML must not be able to create proper translations, as there is an issue with the original content. You should consult the Divi Support Team about this and get back to us once this issue is fixed.