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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 15 replies, has 0 voices.

Last updated by christopherH-36 7 hours, 32 minutes ago.

Assisted by: Kor.

Author Posts
September 3, 2025 at 9:09 am #17369077

christopherH-36

Hi can you take a look at this page as to why it is not translating properly?
There is still remnant english in this page no matter how much i try to run it through the automatic translation, is there some sort of cache going on?

hidden link
hidden link
hidden link

This is very weird since if you visit this page (same structure/same blocks) but this one get's translated properly with no remnant english.

hidden link
hidden link
hidden link

September 3, 2025 at 4:50 pm #17372022

christopherH-36

Hi there is also this page. Not all of the fields are showing up in the ATE.

hidden link

If you visit the page you'll see that there are a handful of fields on there but there's only so much showing in the ATE. I even made sure the ACF fields are unique.

I'm not sure who will be the support person that will work on this ticket but i've already previously sent access to our site in the old topic that this topic was split on.

Screenshot 2025-09-04 004809.png
September 3, 2025 at 5:09 pm #17372090

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I’ve checked and can confirm the issue on your side. I’m not entirely sure what’s causing it, as the ACF custom fields translation settings look correct. Could you please update both ACF Pro and WPML plugins to their latest versions? After that, we can recheck and see if retranslating the pages using the Advanced Translation Editor resolves the problem.

September 4, 2025 at 12:07 am #17372868

christopherH-36

Hi, i've updated the ACF plugin and the WPML related plugins to the latest version but i'm still experiencing the same issue.

September 4, 2025 at 12:46 am #17372919

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

September 5, 2025 at 4:44 pm #17380086

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I will download the files, and I'll try to replicate the issue locally. I will come back to you as quickly as possible.

September 8, 2025 at 8:04 pm #17385016

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I failed to import the site due to the large database. Could you back up and share your Website WP admin access here again so that I can recheck?

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

September 10, 2025 at 7:01 pm #17392082

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I tested it here: hidden link
and I encountered the same issue.

Since I couldn’t import the site into my local environment, I’ve set up a sandbox site for you here hidden link to replicate the problem. WPML and ACF are already installed, and you can add any other plugins needed to reproduce the issue.

September 18, 2025 at 4:37 pm #17414324

christopherH-36

Hi, the sandbox site seems to be down? it's not loading on my end.

EDIT:
It seems to be working now. Just to make sure the import is successful is it possible to request a phpmyadmin access of this sandbox site?

September 18, 2025 at 4:39 pm #17414325

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. The sandbox site is only valid for one week. Anyway, you can use this one hidden link

September 18, 2025 at 10:56 pm #17414925

christopherH-36

Is it possible to request a phpmyadmin access of this sandbox site?

September 19, 2025 at 3:15 pm #17417291

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've installed the PHPmyadmin plugin here hidden link and could you check it from there?

September 22, 2025 at 5:16 pm #17423078

christopherH-36

Hi, we’ve imported the database into the sandbox site, but skipped the media files since I don’t think they’re necessary.

September 23, 2025 at 7:08 am #17423628

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. You're not allowed to import your Website into our sandbox site. Please allow me to share a Cloudways staging site for you to upload your site there. My apologies for the inconvenience.

September 23, 2025 at 5:07 pm #17426487

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Please use the credentials below to login.

hidden link
hello@wpml.org
uWZ3SMjfS6

You can import your Website there and I will escalate this to our 2nd Tier Support for further investigation.