Site key and the credit system doesn't work

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE

This topic contains 13 replies, has 0 voices.

Last updated by Kor 2 days, 1 hour ago.

Assisted by: Kor.

Author	Posts
January 15, 2026 at 11:22 am #17732737
dianaV-9	My problem is that the credits I purchased are not showing up, the automatic translation function is not working, and the language mapping is also wrong for some reason.
January 16, 2026 at 7:18 am #17735771
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Just letting you know that our 2nd Tier Support will look into this as soon as possible and I will come back to you once I've feedback.
January 16, 2026 at 11:19 am #17736629
dianaV-9	Dear Kor! Thank you! I really hope that you find a solution to the problem quickly because we were planning to launch our webshop tomorrow. Best Regards, Diana Silver
January 16, 2026 at 11:21 am #17736674
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've just sent another notification to our 2nd Tier Support. They will check and get back to us as quickly as possible.
January 16, 2026 at 1:41 pm #17737180
dianaV-9	On drescherjewellery.com, on the Troubleshooting page, we see the following: Your automatic translation account ID: 39477f9c-01c2-4f82-8bf1-12fd5e5d239b#mock_shared_key_disabled
January 16, 2026 at 1:50 pm #17737213
dianaV-9	Hello WPML Support Team, We found an issue on our website drescherjewellery.com under WPML → Support → Troubleshooting. The following message appears: “Your automatic translation account ID: 39477f9c-01c2-4f82-8bf1-12fd5e5d239b#mock_shared_key_disabled” This ID seems invalid / broken (it contains #mock_shared_key_disabled), and because of this, the Automatic Translation feature is not working properly. Could you please generate a correct Automatic Translation account ID and provide the proper credentials / account ID for drescherjewellery.com, so we can fix the issue? Thank you in advance. Best regards,
January 16, 2026 at 1:54 pm #17737234
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, we are checking on this and I will get back to you shortly.
January 16, 2026 at 3:19 pm #17737558
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. This is fixed and could you please check? I noticed that you've moved 60k credits to hidden link . Is there anything else that you need help with?
January 16, 2026 at 3:33 pm #17737658
dianaV-9	Yes. Now on dianasilver.com the system does not see the credits and does not allow the selected products to be sent for translation. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/credits-not-showing-and-does-not-allow-products-to-be-sent-for-translation/
January 16, 2026 at 3:36 pm #17737669
dianaV-9	the drescher and the diana webshop can't see the credits.
January 16, 2026 at 3:36 pm #17737698
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I’m not sure what is causing the issue, so I’ve split it into a separate ticket here: https://wpml.org/forums/topic/credits-not-showing-and-does-not-allow-products-to-be-sent-for-translation/ . This will allow us to follow up on it more effectively. As for this ticket, please feel free to mark it as resolved if everything is working correctly on hidden link
January 16, 2026 at 3:39 pm #17737701
dianaV-9	drescherjewellery.com is not working properly because the site now sees the ATE link but not the credits.
January 16, 2026 at 3:44 pm #17737704
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please generate a new key for hidden link ? Please notify me once you've done that.
January 16, 2026 at 3:55 pm #17737734
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Looks good for me on hidden link