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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 year, 3 months ago.

Assisted by: Kor.

Author Posts
August 30, 2023 at 2:31 pm #14314633

natanD

Tell us what you are trying to do? The site was automatically translated into English and then the footter appeared. Now the translator went over the translation again and thefootter disappeared.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

צילום מסך 2023-08-30 173015.png
August 31, 2023 at 5:55 pm #14322745

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Before we troubleshoot this further, could you please update the WPML plugins to the latest version?

Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.

Then, check and see if the issue is fixed.

September 3, 2023 at 4:11 am #14331023

natanD

Hello, I updated the plugin. But the footer is still not displayed. Would love your help.

September 4, 2023 at 6:51 am #14333775

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

September 4, 2023 at 2:31 pm #14337967

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

The footer for the English language was still in drafts when I checked as shown in this screen recording hidden link . I just have to publish it and the footer will appear in the frontend.

The topic ‘[Closed] The footter in English is not displayed’ is closed to new replies.