Background of the issue:
I am translating product pages in woocommerce, incl. tabs, with WPML. We have a custom tab with technical specifications and it is created using a plugin from Barn2. Everything works fine and the pages seem to be completely translated. We are translating from Swedish to English. But the translated text does not display under the custom tab. The issue can be seen on our website hidden link under the menu Catalog. Not all products are translated yet, but many are, such as Magister Stella traditional and Magister Stella Stilo submenu (Espressomachines>traditional).
Symptoms:
The custom tab texts are translated but do not display. The heading "Technical_specification" is translated and displayed.
The two standard tabs display all translated text, but the headings are not translated.
Questions:
Why is the translated text under the custom tab not displaying in WooCommerce?
How can I ensure that the custom tab created with the Barn2 plugin displays correctly after translation?
Thanks for your reply. I can see the issue here hidden link and I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your patience. I've checked your Website and I noticed that your WooCommerce plugin is outdated. Could you please perform a backup and update all outdated plugins? Then, double check your translation options as explained here hidden link
I have read your link to barn2.com. It is only written how to translate the heading of the tab. This has works all the time. But on the product pages of we write the special technical information for every product. It works fine in Swedish but no specification text appears on the translated product pages. However, every specification is already translated, which is done at the same time as the rest of the product page. However, the translated text is not applied in the tab. The other tabs (the ones supplied with WordPress) work fine.
When I asked for support at barn2.com, they redirected me to WPML.
Could you clone your Website to another staging site so that I could check without interrupting your production site? I might need to deactivate plugins to check for conflicts.
